We handle the forty things that are not medicine.

Hospital and specialist selection

Guangdong has 25 designated hospitals, and for any given condition perhaps three of them are genuinely the right destination. Choosing by reputation or by proximity is how patients end up in the wrong department for two weeks.

• Case review. A clinician-informed reading of your records to establish what specialty should actually be leading your care.
• Two to three options, with reasons. A written shortlist that says what each hospital is best at and what would make it the wrong choice for you.
• Department-level contact. We approach the specific department, not a general switchboard, and follow up until there is a named physician reviewing the file.

Medical records, translated and structured

Chinese specialists work from Chinese-language records with particular conventions. A literal translation of a foreign report is usually not enough — the diagnostic reasoning, the staging, and the imaging protocol all need to be legible to the receiving team.

• Translation by medical translators, not general linguists: pathology, radiology reports, operative notes, discharge summaries, medication lists.
• Structured case summary in the order Chinese clinicians expect: presentation, workup, findings, treatment to date, specific questions.
• Imaging handling. DICOM files on disc or via secure transfer, confirmed as readable by the hospital’s own system before you travel.

Interpretation and accompaniment

The most consequential conversations in medicine last six minutes. Missing the nuance in one of them can change a decision. Our interpreters are assigned to your case and stay with it.

• Same interpreter throughout, so terminology, family context and prior decisions do not need re-explaining each visit.
• Present for registration, consultation, imaging, consent and discharge. Not on call by phone.
• Written summary after each appointment: what was said, what was decided, what happens next, in plain language you can send to family abroad.

Second opinions, properly framed

If you already have a diagnosis and a proposed operation, the useful question is not "is this hospital good" but "what would a different specialist do differently, and why". We put that question in writing.

• A structured question set agreed with you before submission, covering alternatives, staging, surgical extent and surveillance.
• The specialist’s reasoning returned in English, including where they disagree with your current plan — and where they simply lack information.
• No travel required. A second opinion can be completed entirely remotely, and many patients stop there.

Visas, accommodation and transfers

Documentation and geography are where trips fail. We prepare what the visa application needs, and we make sure you are staying somewhere that is actually reachable from the hospital entrance at 7am.

• Visa support documents. Hospital appointment confirmation and invitation letter where the hospital issues one, plus a document checklist for your application. We do not apply on your behalf and cannot guarantee an outcome.
• Accommodation shortlist matched to the hospital, your budget and whether a companion is travelling.
• Airport transfers and daily transport with a driver who knows the international wing entrance, not just the main gate.

Billing, insurance and follow-up

An invoice your insurer rejects is a bill you pay yourself. And a discharge with no handover is how patients lose continuity the moment they land home.

• Pre-treatment estimate in writing, broken down by item, so you can decide before committing rather than after.
• Insurance paperwork. Itemised invoices, diagnosis codes and medical reports in the format most international insurers require, plus help identifying hospitals with direct-billing arrangements.
• Translated discharge summary and medication schedule sent to your doctor at home, with a follow-up call after you return.