The hospital quotes
You receive the hospital’s written estimate, broken down by procedure, implant or consumable, bed class and expected length of stay. This is their document, not ours.
We charge a single service fee calculated in bands on the medical costs billed by the hospital: 20% of the first USD 10,000, 12% of the portion from USD 10,000 to USD 30,000, and 8% of anything above USD 30,000. The fee is never less than USD 500 and never more than USD 8,000 per case. That is our whole revenue model. Medical fees themselves are quoted by the hospital, invoiced by the hospital and paid to the hospital — we take no commission from any institution on our list.
The fee schedule is provisional. It is confirmed in writing in your quotation before any payment is made, and the fee quoted to you is the fee you pay.
When the minimum applies: second opinions, single consultations, minor outpatient procedures — anything the hospital prices under USD 2,500.
The percentage only means something if you can see what it is a percentage of. So the hospital’s estimate always comes first, in writing, itemised.
You receive the hospital’s written estimate, broken down by procedure, implant or consumable, bed class and expected length of stay. This is their document, not ours.
Our banded fee on that medical total: 20% up to USD 10,000, 12% from USD 10,000 to 30,000, 8% above — minimum USD 500, maximum USD 8,000. It is shown as a separate line on a separate invoice, and it is a fixed function of their number: no negotiation, no case-by-case markup.
Medical costs go to the hospital’s own cashier or payment channel. Our fee comes to us. The two never pass through the same account.
| Hospital charges | Our fee | Total you pay | Typical case |
|---|---|---|---|
| USD 1,800 | USD 500 minimum | USD 2,300 | Second opinion, single consultation series, minor outpatient procedure. |
| USD 5,000 | USD 1,000 | USD 6,000 | Diagnostic work-up, short admission, outpatient procedure. |
| USD 20,000 | USD 3,200 | USD 23,200 | Elective surgery with implants and a one-week stay. |
| USD 50,000 | USD 6,000 | USD 56,000 | Multi-cycle oncology treatment or complex cardiac surgery. |
The figures above are arithmetic illustrations, not quotations. They show how the bands work: USD 20,000 is charged 20% on the first USD 10,000 (USD 2,000) plus 12% on the next USD 10,000 (USD 1,200). Your actual medical cost is determined solely by the hospital after it has reviewed your records.
The percentage covers coordination, interpretation and administration for the whole episode — not a per-appointment meter. There is no separate charge for a longer stay, an extra department or a hospital that declines and has to be replaced.
Included
Not included, and never marked up
It is a fair question, and percentage fees do create that incentive — which is why the structure has to be neutralised rather than promised away.
We do not choose your treatment. The hospital does, on the basis of your records. We are not licensed to suggest a procedure, and we do not.
You see the itemised estimate before we earn anything. If a line item looks unnecessary, ask us and we will put the question to the department in writing and send you their answer.
If the estimate rises mid-episode, the additional medical cost carries an additional fee, and we are required to tell you that before the change is authorised — not after.
And we are paid by you only. No commission, rebate or in-kind benefit from any hospital, clinic or insurer on this site. A coordinator paid by the institution has a reason to send you where the payment is best rather than where the treatment is best.
Because the fee is calculated on the hospital’s charges, it cannot be final until the hospital’s final invoice exists. The staging below keeps that workable without asking you to pay for something you have not approved.
No payment. We review your records and return a shortlist with an indication of medical cost and of our fee. If the likely medical cost falls below USD 2,500, the quotation shows the USD 500 minimum fee — before you commit to anything.
Free40% of the estimated service fee, calculated on the hospital’s written estimate. This covers records translation, hospital submission and appointment securing.
Payable on acceptanceThe remaining 60% of the estimated fee, once the appointment is confirmed in writing and your visa support documents have been issued.
7 days before travelThe fee is recalculated on the hospital’s final invoice, using the same bands, minimum and cap, so the fee always matches what the hospital actually billed. If the actual total is lower than the estimate, the difference is refunded within 14 days. If higher, we invoice the difference with the hospital’s itemised explanation attached.
Within 14 daysPaid by you directly to the hospital, at its own cashier or through its payment channels. We never handle this money and never take a position in it.
At the hospitalCancellation
More than 14 days before arrival: the 40% deposit is refundable in full, less any translation work already delivered.
7–14 days before arrival: deposit refunded at 50%.
Under 7 days: deposit is non-refundable, because hospital slots and interpreter time have already been committed and cannot be recovered.
If a hospital declines your case after we have accepted it, the deposit is refunded in full.
Payment methods
A formal invoice is issued for every payment. Where your insurer reimburses coordination costs, we will provide documentation in the required format, though coverage of non-medical services varies widely between policies.
No payment, no obligation, and no sales call. If we think you should not travel, we will tell you that instead.